Develop: Improve Quality
Client Value Survey
Clients expect what to TMJ, for where I am allowed to objectify what are you evaluated, in a wide range of point of view, it is regular surveys to hear towards the various positions.
Quality Control Program
Departments across the to evaluate the quality of the operation, the quality of each business, from monitoring of dialogue, until the KPI of business and fixed-point observation in detail, and feedback and guidance.
Employee Satisfaction Surveys and 360-degree Survey
Quality of high operations are generated from high satisfaction staff. Human relations from duties environment, fixed-point survey up to management, and improve organizational improvement.
Develop: Grow Human Resources
To target from a certain LSV※ · SV position to managers to guidance and supervision the operator, is a professional organization of employee education training with individual training program more than a total of about 80 courses.
- ※LSV(Lead Supervisor)
LSV・SV Exchange Meeting
Employees working in remote bases discussions and face-to-face, share the daily awareness and work on trouble, is a program for each other tell the case of mutually resolved.
Operator skills of, is done in the supervision and guidance in line with operations in optimal placement and field. Monitoring and coaching from the LSV and SV is the main axis of the human resources strengthening.