Develop: Improve Quality

Improvement of quality begins knowing the expectations of customers. The TMJ, to organizational and continuously quality improvement, there is a cycle of research, planning and practice.

  • Client Value Survey

    Clients expect what to TMJ, for where I am allowed to objectify what are you evaluated, in a wide range of point of view, it is regular surveys to hear towards the various positions.

  • Quality Control Program

    Departments across the to evaluate the quality of the operation, the quality of each business, from monitoring of dialogue, until the KPI of business and fixed-point observation in detail, and feedback and guidance.

  • Employee Satisfaction Surveys and 360-degree Survey

    Quality of high operations are generated from high satisfaction staff. Human relations from duties environment, fixed-point survey up to management, and improve organizational improvement.

Develop: Grow Human Resources

Quality of high operations are generated from high satisfaction staff. Human relations from duties environment, fixed-point survey up to management, and improve organizational improvement.

  • TMJ University

    To target from a certain LSV · SV position to managers to guidance and supervision the operator, is a professional organization of employee education training with individual training program more than a total of about 80 courses.

    ISO9001 JQA-QMA14346
    • LSV(Lead Supervisor)
  • LSV・SV Exchange Meeting

    Employees working in remote bases discussions and face-to-face, share the daily awareness and work on trouble, is a program for each other tell the case of mutually resolved.

  • Monitoring・Coaching

    Operator skills of, is done in the supervision and guidance in line with operations in optimal placement and field. Monitoring and coaching from the LSV and SV is the main axis of the human resources strengthening.

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