Customer care of TMJ contributes
the growth of the business of clients
by improvement of CS and maximization of profit
Our customer care service provides the wide range of customer care from the inbound business such as customer support and technical support to outbound service such as follow-up call and notice call. The accurate and courteous answering extracts the real demand of customers through the conversation with customers to realize the high CS and also contributes the growth of business of clients through the efficient operation of which economical efficiency is maximized.
Change Customers to Admirers through Inbound Business.
Development of Human Resource who Understands Customers
- Social Style Training
- Comprehend the type of own and a conversation counterpart to train the response according to each type.
- Training the Skill of Answering Elderly (Senior) Person
- Train to learn the practice of the answering elderly (senior) persons with the understanding of their act.
Tool to Support Answering Quality
Outbound Service that Maximizes Life Time Value (LTV)
System that Predict Needs and Share it
- Knowledge Management Tool
- Comprehend the result of VOC (voice of customer) and the questionnaire quickly to exploit it for the answering.
Utilize VOC to Propose Suitably for Each Customer.
- Questionnaire Tool by Automated Voice (SERA)
- Tool that conduct the questionnaire soon after the answering
Improvement of service value
by proper answering
by responding real needs
by creating new sales opportunities
Optimization by answering addressed
the state of customer
Our customer care service provides the wide range of customer care from the inbound business such as customer support and technical support to outbound service such as follow-up call and notice call.
Contact Center for Goods Utilization
- Home appliances service after the sale
- Carrier's customer support business
- Contact center business for health care
Contact Center for Technical Issues
- PC peripherals technical support
- Internet technical support business
- PC peripherals technical support business
Agent Assist Center
- Construction material agent center
- Carrier agent support business
- Insurance company agent help desk business
Goods Utilization Promotion Center
- Cosmetic mail order / Dormant customer
- Property insurance / Car insurance renewal business
- Education: Promotion business of the use of correspondence education