Customer Care

Customer care of TMJ contributes
the growth of the business of clients
by improvement of CS and maximization of profit

Our customer care service provides the wide range of customer care from the inbound business such as customer support and technical support to outbound service such as follow-up call and notice call. The accurate and courteous answering extracts the real demand of customers through the conversation with customers to realize the high CS and also contributes the growth of business of clients through the efficient operation of which economical efficiency is maximized.

Change Customers to Admirers through Inbound Business.

Our operators find "Real needs" of each customer with a comprehension of principal of client company, CS mind and assured communication skill, and provide "Value plus something extra."

  • Development of Human Resource who Understands Customers

    Social Style Training
    Comprehend the type of own and a conversation counterpart to train the response according to each type.

    Here is the details.

    Training the Skill of Answering Elderly (Senior) Person
    Train to learn the practice of the answering elderly (senior) persons with the understanding of their act.

    Here is the details.

  • Tool to Support Answering Quality

    Knowledge Management Tool
    Tool that can manage distribution and counting of messages and information and management

    Here is the details.

    Script Navigation Tool
    Tool that displays proper script and confirmation items automatically according to the answering for the customer

    Here is the details.

Outbound Service that Maximizes Life Time Value (LTV)

Our operator proposes properly for each customer in the best timing through highly skilled and courteous communication predicting the "Needs" based on the background and business history of the customer.

  • System that Predict Needs and Share it

    Knowledge Management Tool
    Comprehend the result of VOC (voice of customer) and the questionnaire quickly to exploit it for the answering.

    Here is the details.

  • Utilize VOC to Propose Suitably for Each Customer.

    Questionnaire Tool by Automated Voice (SERA)
    Tool that conduct the questionnaire soon after the answering

    Here is the details.

  • Improvement of service value
    by proper answering

  • CS improvement
    by responding real needs

  • Sales expansion
    by creating new sales opportunities

  • Optimization by answering addressed
    the state of customer

Our customer care service provides the wide range of customer care from the inbound business such as customer support and technical support to outbound service such as follow-up call and notice call.

  • Contact Center for Goods Utilization

    • Home appliances service after the sale
    • Carrier's customer support business
    • Contact center business for health care
  • Contact Center for Technical Issues

    • PC peripherals technical support
    • Internet technical support business
    • PC peripherals technical support business
  • Agent Assist Center

    • Construction material agent center
    • Carrier agent support business
    • Insurance company agent help desk business
  • Goods Utilization Promotion Center

    • Cosmetic mail order / Dormant customer
    • Property insurance / Car insurance renewal business
    • Education: Promotion business of the use of correspondence education

Inquiry / Consultation
Feel free to contact us.