TMJ's sales support produces a high return
on investment by sophisticated operation
and contributes to the expansion of sales and profits
The sales support service is a contributing service to the expansion of sales and profits through interaction with a customer including from new customer acquisition, awakening of dormant customer and promotion of use to sales promotion triggered by the contact from customers. It is a sophisticated operation to produce a high return on investment exploiting an efficient transmission planning based on the construction of "Prediction Model" by which purchase probability rate is assessed, and the analysis technique that crossbreeds customer attribute data and the skill of operators.
Outbound Sales that Enhances Sales Efficiency
Data Analysis which Maximizes Outbound Result
- Phone-call Optimization Tool "OPT"
- Assign an operator an optimum phone-call list from more than 5,600 combinations of various factors such as difficulty level of acquisition and connection and operation skill.
Sophisticated Operation that Promotes Purchase Decision-making
- KPI Management
- Set the performance indicators for each case and conduct the operation management and business improvement in accordance with the numerical value.
Inbound Sales that Create Sales Opportunity
Mechanism that Predicts the Needs and Shares it
- Knowledge Management Tool
- Comprehend the result of VOC and questionnaire quickly to utilize it for answering.
Development of Human Resources with a High Sales Force
- Social Style Training
- Training to comprehend the type of operator own and the customer for the adoption of suitable answering in accordance with each type
Efficient acquisition of
with the best timing
focusing on the profit
Contribute to the sales expansion through the interaction with customers including from the acquisition of new customer, awakening dormant customers and promotion of use to the sales promotion triggered by the contact from customers.
New Customer Acquisition
- Escalating subscription acquisition in communication service
- Life insurance medical insurance sales business
- Property insurance : development business of prospective corporate customer
Sales Expansion to Existing Customers
- Follow-up with huge quantities of insurants
- Internet up-sell promotion business
- Promotion business of credit card revolving system
Revival of Dormant or Resigned Customers
- Internet course for correspondence education
- Cosmetics : Awakening business of dormant customers
- Broadcasting : Revival promotion business to unsubscribed customers
- Order reception center of home appliances shopping site
- Reception business of online shopping by PC maker
- Acceptance business of health food mail order