FAQ Construction Service
Assist the construction of Web-FAQ which realizes self solve-rate improvement and incoming call reduction based on the analysis of VOC.
The tip on maximizing customer convenience of Web-FAQ exists in the call center. TMJ materializes the ideal state of Web-FAQ from the analysis of VOC and maximizes the merit of FAQ installation. Generate Web-FAQ contents using the solution of our partner company. We provide knowledge management service which realizes customer self solve-rate improvement and the incoming call reduction, even after operation start of FAQ.
- ※Source: Japan Brand Strategy Institute support survey results analysis 2013
- ※The proportion of respondents (%), multiple answers
Improve customer resolution rate
- Web-FAQ support site