Voice Analysis Service
Voice analysis tool using speech recognition technology
Verint Impact360 is a voice analysis tool for speech using voice recognition technology. By visualization and quantification of the telephone voice of tens of thousands units, it clarifies the operational realities and the trends of call center to realize the prioritized improvement activities.
It enables to respond various challenges of the center such as quality improvement, productivity improvement and sales improvement through the analysis of voice of calls gathered in call center.
- ※Exclusively for the OS center of TMJ
Improvement of productivity /
Reduction of average calling time
- Answering quality improvement of the call center