History

In 1992, TMJ branched out from the in-house call center of Fukutake Shoten Co., Ltd. (now Benesse Corporation) and became an independent company. The goal was to commercialize the operational skills, proficiency, and knowledge gained from executing in-house call center for nearly two decades.

Having abundance of know-how and experience of operating a call center for a subscription-based business, which was unprecedented at the time, helped TMJ grow and expand as a BPO company in Japan. TMJ has received its reputation of offering high quality services from various clients, including a major global company that was just entering the Japanese market, which continues to be one of the major attributes of TMJ’s today.

Currently, TMJ’s annual revenue exceeds 50 billion yen, and operates for approximately 300 companies from a wide range of industries including finance, telecommunications, manufacturing and public services. In 2017, TMJ became a part of the SECOM group to build a stronger, more secured group network. In 2018, TMJ created the corporate mission, which is “to create a society where everyone can live comfortably through continuous dialogue and improvement”. TMJ thrives to continue to evolve and contribute to the society through our clients’ businesses.

1975	Began as an in-house call center of Fukutake Shoten Co., Ltd. (now Benesse Corporation).

1992	Established as Telemarketing Japan, Inc. upon branching out from Fukutake Shoten’s “Shinken Zemi” Customer Service & Marketing Department.

1996	Established Kansai Office.

2002	Established Kitakyushu Center. Established Value Communication Services (Shanghai), Inc. (VCS) in Shanghai, China.

2003	Established Kyushu Office.

2004	Obtained certification of international information security management standard called “BS7799-2:2002” Obtained certification system called “Information Security Management System (ISMS) Conformity and Evaluation System” (ISMS Certification Standard Ver. 2.0).

2005	Established Kumamoto Center.

2006	Established Sapporo First Center.

2007	Obtained certification of “Privacy Mark”.

2008	Expanded “ISO / IEC 27001: 2005” and “JIS Q 27001: 2006” to the staff division. Concluded a share transfer agreement and a business alliance agreement to transfer 40% of our issued shares between Benesse Corporation and Marubeni Corporation. Acquired the “Telemarketing Enterprise” from com Partners Co., Ltd. Established Sapporo Second Center.

2009	Established Nagoya Office. Established Nishi-Shinjuku Center.

2010	Strengthen and expand the Back Office business. Established Tama Office and Okayama Office upon acquiring “Temporary Staff”, “Charged Employment Introduction” and “Business Outsourcing” Enterprises from Parsons Co., Ltd. Established Kagoshima First Center.

2011	Obtained “ISO 9001”.

2012	Established Fukuoka’s First Center. Changed company name from “Telemarketing Japan, Inc.” to “TMJ, Inc.”. Established Sapporo Third Center.

2013	Established Saga Recruitment Center. Acquired Bios Corporation.

2014	Established Sapporo Third Center (Recruitment Lab). Established Fukuoka Second Center.

2015	Established Fukuoka Contact Desk. Established Jie Sheng Communication Services (Shanghai), Inc. in Shanghai, China. Established TMJP BPO Services, Inc. in Bonifacio Global City, Philippines. Established Kitakyushu Job Concierge Center.

2016	Expanded “ISO / IEC 27001: 2013” and “JIS Q 27001: 2014” to subsidiaries (BiOS and TMJP).

2017	Established Metro Manila’s Second Center in Quezon City, Philippines. Established satellite-type center, “With Your Style – Fukutsu”. TMJ becomes a wholly owned subsidiary of SECOM Co., Ltd. and joins the SECOM Group. Established Sapporo Fourth Center.

2018	Merged with SECOM Staff Service Co., Ltd.

2019	Established Fukuoka Third Center. Established Fukuoka Fourth Center. Established Kagoshima Office. Established Sendai Office. Established Minato-Mirai Center.

2020	Established Osaka Center. Established Sapporo Fifth Center.

2021	Established Fukuoka Fifth Center Established Kagoshima Second Center.

2022	Established TMJ Style Fukuoka. Transferred Chinese subsidiary to Jinhui Technology Group and established strategic partnership. Established Fukuoka Sixth Center. Established Okayama Second Center.

2023	Established Niigata Center. Established Sapporo’s Sixth Center.

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