History

In 1992, TMJ branched out from the in-house call center of Fukutake Shoten Co., Ltd. (now Benesse Corporation) and became an independent company. The goal was to commercialize the operational skills, proficiency, and knowledge gained from executing in-house call center for nearly two decades.

Having abundance of know-how and experience of operating a call center for a subscription-based business, which was unprecedented at the time, helped TMJ grow and expand as a BPO company in Japan. TMJ has received its reputation of offering high quality services from various clients, including a major global company that was just entering the Japanese market, which continues to be one of the major attributes of TMJ’s today.

Currently, TMJ’s annual revenue exceeds 40 billion yen, and operates for approximately 300 companies from a wide range of industries including finance, telecommunications, manufacturing and public services. In 2017, TMJ became a part of the SECOM group to build a stronger, more secured group network. In 2018, TMJ created the corporate mission, which is “to create a society where everyone can live comfortably through continuous dialogue and improvement”. TMJ thrives to continue to evolve and contribute to the society through our clients’ businesses.

1975
  • Began as an in-house call center of Fukutake Shoten Co., Ltd. (now Benesse Corporation).
1992
  • Established as Telemarketing Japan, Inc. upon branching out from Fukutake Shoten’s “Shinken Zemi” Customer Service & Marketing Department.
1996
  • Established Kansai Office.
2002
  • Established Kitakyushu Center.
  • Established Value Communication Services (Shanghai), Inc. (VCS) in Shanghai, China.
2003
  • Established Kyushu Office.
2004
  • Obtained certification of international information security management standard called “BS7799-2:2002”
  • Obtained certification system called “Information Security Management System (ISMS) Conformity and Evaluation System” (ISMS Certification Standard Ver. 2.0).
2005
  • Established Kumamoto Center.
2006
  • Established Sapporo First Center.
2007
  • Obtained certification of “Privacy Mark”.
2008
  • Expanded “ISO / IEC 27001: 2005” and “JIS Q 27001: 2006” to the staff division.
  • Concluded a share transfer agreement and a business alliance agreement to transfer 40% of our issued shares between Benesse Corporation and Marubeni Corporation.
  • Acquired the “Telemarketing Enterprise” from com Partners Co., Ltd.
  • Established Sapporo Second Center.
2009
  • Established Nagoya Office.
  • Established Nishi-Shinjuku Center.
2010
  • Strengthen and expand the Back Office business.
  • Established Tama Office and Okayama Office upon acquiring “Temporary Staff”, “Charged Employment Introduction” and “Business Outsourcing” Enterprises from Parsons Co., Ltd.
  • Established Kagoshima First Center.
2011
  • Obtained “ISO 9001”.
2012
  • Established Fukuoka’s First Center.
    Changed company name from “Telemarketing Japan, Inc.” to “TMJ, Inc.”.
  • Established Sapporo Third Center.
2013
  • Established Saga Recruitment Center.
    Acquired Bios Corporation.
2014
  • Established Sapporo Third Center (Recruitment Lab).
  • Established Fukuoka Second Center.
2015
  • Established Fukuoka Contact Desk.
  • Established Jie Sheng Communication Services (Shanghai), Inc. in Shanghai, China.
  • Established TMJP BPO Services, Inc. in Bonifacio Global City, Philippines.
  • Established Kitakyushu Job Concierge Center.
2016
  • Expanded “ISO / IEC 27001: 2013” and “JIS Q 27001: 2014” to subsidiaries (BiOS and TMJP).
2017
  • Established Metro Manila’s Second Center in Quezon City, Philippines.
  • Established satellite-type center, “With Your Style – Fukutsu”.
    TMJ becomes a wholly owned subsidiary of SECOM Co., Ltd. and joins the SECOM Group.
  • Established Sapporo Fourth Center.
2018
  • Merged with SECOM Staff Service Co., Ltd.
2019
  • Established Fukuoka Third Center.
  • Established Fukuoka Fourth Center.
  • Established Kagoshima Office.
  • Established Sendai Office.
  • Established Minato-Mirai Center.
2020
  • Established Osaka Center.
  • Established Sapporo Fifth Center.
2021
  • Established Fukuoka Fifth Center
  • Established Kagoshima Second Center.
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