Industries

1
Accomplishments
Finance
Telecommunication
Manufacturing
Services
Distribution
Public Service

Finance

Bank

  • ATM Monitoring Service
  • Internet Banking Help Desk
  • Securities Agency Business
  • Seminar Invitation Service
  • Investment Trust Product Information Business
  • Year-end Adjustment Reception Desk for Pension Fund Recipients
  • Recommended Work for Corporate EB Prospects
  • Account Opening Acceptance (Corporate / Individual)
  • Year-end Adjustment Reception Desk for Pension Fund Recipients
  • Procedure Document Reception Sending Duties with Notice on Change
  • Work Volume Survey and Analysis
  • Internal FAQ Improvement and Operation Support

Credit Card

  • Customer Support Work
  • Authorization Business
  • Cancellation Service
  • Theft, Loss and Receipt Service
  • Payment Recommendation Business
  • Ribo Utilization Promotion Service
  • Absent Customer Use Revival Service
  • Corporate Card Membership Promotion Service
  • Usage Status Check Service
  • Account Opening Reception
  • New Contract Reception
  • Data Entry for Application and Other Forms
  • Participating Merchant Registration
  • Development of FAQ Site for Card Members and Operation Support
  • Unauthorized Use Detection Service

Life Insurance

  • Maintenance Service
  • Material Request Reception Duties
  • Insurance Claims and Benefits Window
  • Corporation Conversion Support Window Business
  • Agency Help Desk Service
  • Sales Staff Support Desk Service
  • Bank Sales Support Business
  • Medical Insurance Sales Business
  • Material Request Person Follow-up Service
  • Existing Subscriber Cross-selling
  • Existing Contractor Follow-up Service
  • Recommended Services (Payment, Route Change, Revival etc)
  • Elderly Person Survival Confirmation Duties
  • Insurance and Lump Sum Payment Procedure
  • Recommendation Business
  • Recruitment Check (Inappropriate Recruiting Confirmation) Duties
  • New Contract Reception
  • Window Sales-related Reception
  • Data Entry for Application Forms and Maintenance Forms
  • Payment Processing
  • FAQ Site Construction and Operation Support
  • SMS Transmission Service (Unpaid · First Account Transfer Information)
  • Work Volume Survey and Analysis
  • Receipt Check Business

General Insurance

  • New Contract and Change Reception for Automobile Insurance
  • Accident Reception Desk Work
  • Agency Support Service
  • Fire Insurance Inquiry Service
  • 401k Inquiry Business
  • Corporate Prospect Development Business
  • Third Field Insurance Subscription Promotion Service
  • Initial Response Service
  • Application Help Desk Service
  • Business Integration Inquiry Response
  • Office Work about Contract Correction (Grade Change etc)
  • Change of New, Transferred and Other Related Contents / Deficiency Check
  • Data Entry of Various Forms
  • Accounting Affairs
  • Group Service Reception
  • Insurance Agent Quotation Service
  • Work Volume Survey and Analysis

Securities

  • Stock Trading Order Business
  • Online Trade Help Desk Service
  • IPO dedicated Ordering Center Operation
  • Account Opening Promotion Service
  • Branch Power Reception Center Operation
  • NISA-dedicated Inquiry Desk
  • Card Loss Inquiry Reception Duties
  • Training for Elderly Person Correspondence Branch Window
  • Account Opening Reception

Lease

  • Payment Recommendation Business
  • New Contract Reception
  • Data Entry for Application and Other Forms

Virtual Currency Exchange Business

  • Customer Support Service
  • Account Opening-related / Deposit / Withdrawal-related / Trading-related / Two-step Authentication-related / Customer Consultation Correspondence / Application Operation Method / E-mail Correspondence / Inquiry Form Correspondence
  • KYC (Identity Verification) Business
  • Validity Confirmation of Identity Verification Data / Check on each other / Inappropriate Confirmation of Input Information / E-mail Correspondence / Quality Check / Anti-company Check


Telecommunication

MNO / MVNO / ISP

  • Acquisition of New Members
  • Up-selling to Existing Members
  • Rejuvenation Promotion Service to Withdrawal Customers
  • Sales Lead Acquisition for Search Linked Advertising

Media

  • Trouble Reception Service
  • Window Distribution Duties for each Inquiry Type
  • FAQ Improvement and Operation Support for End Users
  • Acceptance of New Contracts / Changes / Cancellations
  • Data Entry of Registration Information


Manufacturing

Hardware

  • Inquiry Service from Dealers
  • Telesales Service
  • Customer Support Service
  • Technical Support Service
  • Online Mail Order Reception Duties
  • Check-in-stock Counter Service from Special Dealers / Mass Retailers
  • Function Inquiry Window Work from Special Dealers / Mass Retailers
  • Acceptance of New Contracts / Changes / Cancellations
  • Data Entry of Registration Information
  • Inadequacy Check, Cancellation
  • DM Shipping of New Products and Services
  • Fulfillment
  • FAQ Site Construction and Operation Support

Game

  • Trouble Reception Service
  • Window Distribution Duties for each Inquiry Type
  • FAQ Improvement and Operation Support for End Users
  • Acceptance of New Contracts / Changes / Cancellations
  • Data Entry of Registration Information

Health Food / Cosmetics

  • Order Acceptance Service
  • Sample Campaign Reception Service
  • Product Pull-up Business
  • Cross-selling
  • Dormant Customer Revival Service
  • Acceptance of New Contracts / Changes / Cancellations
  • Data Entry of Registration Information
  • Inadequacy Check, Cancellation
  • DM Shipping of New Products

Automobile

  • Inquiry about Car Loan
  • Inquiry concerning Automobile Leasing
  • Dealer Support Work (Loan Calculation, Parts Replacement Inquiry)
  • Store Visit Promotion Support to Dealers
  • Car Rental Reservation Center
  • Car Share Inquiry Service
  • Remaining Loan Loan Contract expiration Procedure
  • Ownership Cancellation Procedure
  • Dealer Accounting (Accounting, Comprehension Check)
  • Car Rental Reservation Site Follow-on Office Service
  • Car Share Operation Site Maintenance

Housing Equipment

  • Acceptance Work for Building and Construction Materials
  • Building and Construction Materials Corporation Inquiry Business
  • Renovation Promotion Work for Existing Home Customers
  • Sales Office Support Service
  • Quotation Creation Service
  • Plan Creation Service
  • Order Process Management Service
  • Repair / Construction Arrangements / Processing
  • Management Service
  • Product Consultation Service
  • Customer Support Office Support Service


Services

Education

  • Royal Customer Service
  • Communication Education Use Promotion Duties
  • Recruitment Work for Correspondence Education
  • Chat Support Service
  • Online English Service
  • Help Desk Service
  • Customer Support Service using LINE
  • General Affairs and Support Duties
  • Shipping Management Service at the Order-receiving Center
  • Data Aggregation / Processing Duties
  • Recruitment Service (Contract Staff / Part-time Job)
  • Document Processing
  • Procurement (Purchasing) Support Business

Human Resources Service

  • Registration Reception Desk Duties
  • Customer Support Service
  • Online Business Negotiations
  • Briefing Session Call & Reservation Support Duties
  • Recruitment Interview Setting Support Service
  • Job Order-making Service
  • Recruitment Manuscript-making Service
  • Job Posting Translation Service
  • Job Review Resume
  • Online Advertising Review
  • RPO Work (New Graduate, Mid-career, Part-time Job)


Distribution

Retail Distribution

  • Mail Order Office Work Dispatch Service
  • Recruitment Reception / Agency Business
  • Gift Inquiry Reception Duties
  • Private Brand Inquiry Service
  • Store Power Reception Center Operation Business
  • Integration Work between Groups
  • Order Reception for Products
  • Order Reception for Service
  • Data Entry
  • Document Processing

Mail Order

  • Mail Order Window Operation
  • Inquiry Window Management Service
  • Product Pull-up Business
  • Cross-selling
  • Dormant Customer Revival Service
  • Website Construction and Operation Support
  • Acceptance of New Contracts / Changes / Cancellations
  • Data Entry of Registration Information
  • Inadequacy Check, Cancellation
  • DM Shipping of New Products
  • Fulfillment
  • Chat Support Window Operation Duties


Public Service

Government / Local Government

  • Monthly Flight Service
  • Postal System Help Desk Work
  • Final Declaration Call Center Business
  • e-TAX Consultation Service
  • General Reception Desk
  • Pension Record-matching Service
  • Acceptance of New Contracts / Changes / Cancellations
  • Data Entry of Application / Other Forms

Electricity / Water / Gas

  • “Customer Center” Dispatching Work
  • Customer Center Operation
  • Start and End Usage of Electricity Reception Service
  • Receive Inquiries for Electricity Charges and Usage
  • Gas Opening and Closing Valve Reception Service
  • Gas Regular Security Patrol Schedule Change Reception Service
  • Acquisition of Gas Appliance Inspection Appointments
  • Carbon Monoxide Detector Installation Promotion Work
  • Response Quality Survey and Quality Enhancement Training
  • New Power Application Acquisition Business
  • General Reception Desk
  • Acceptance of Power Supply and Demand Contract and Power Sale Contract
  • Acceptance of New Contracts / Changes / Cancellations
  • Data Entry of Application Form / Application Form
  • FAQ Site Construction and Operation Support
  • Data Registration to Core System (RPA)




BUSINESS PROCESS

Design & Consulting

CONTACT

Design & Outsourcing

WORK

Design & Outsourcing

About Us

QUICK LINKS

GET IN TOUCH WITH US

Information

〒 160-0023 7-20-1, Nishi-Shinjuku,
Shinjuku-ku, Tokyo Sumitomo Real Estate
Nishi-Shinjuku Building

+81-3-6758-2000 (Representative)
+81-3-5389-5894 (Sales Inquiry)

Monday - Friday / 9:00 AM - 6:00 PM
Tokyo, Japan (GMT+9)

TMJ is a member of the SECOM Group

© TMJ, Inc.