Corporate Information

Company History

TMJ started in 1992 when it became independent from the Benesse Corporation of which it was the in-house call center for one of the corporation's core operations, 'Shinken Zemi'. The goal was to utilise the expertise in management to increase productivity in direct marketing center operations which have wide fluctuations, and commercialize it towards companies outside of the parent group.

After becoming independent and starting services towards other companies, TMJ's unmatched track record in membership business, and the know-how on contact center management was highly praised by foreign companies, which at the time started entering Japan for direct marketing, and domestic financial companies etc., which expect a high level in quality assurance. This has allowed TMJ to steadily grow its business.

With annual revenue exceeding 35 billion Japanese yen, TMJ is contributing to the business of about 200 companies in industries ranging from finance to communication, manufacturing, public works etc. In 2017, TMJ entered the SECOM Group by becoming a wholly-owned subsidiary of SECOM CO., LTD., resulting in a stronger and more safe group network. Our core value which we have held from the start, and is also reffered to as the DNA of TMJ, which is contributing to our clients growth by percieving the client's business and customers as our own, focusing on customer satisfactiion, all while maintaining a high productivity, has not changed, and will continue to evolve.

  • Fukutake Publishing Co., Ltd. to start the operation as an in-house call center (now Benesse Corporation)
  • Fukutake Publishing Co., Ltd. spin-off customer service and marketing department of "Shinkenzemi", founded Telemarketing Japan, Inc.
  • Established Kitakyushu Center
    Established Value Communication Services (Shanghai), Inc.
  • Established Kyushu Office
  • International information security management standard "BS7799-2: 2002", similar certification system "Information Security Management System (ISMS) compatibility and evaluation system" in the domestic certification (ISMS certification standards Ver.2.0)
  • Established Kumamoto Center
  • Established Sapporo First Center
  • Received "Privacy Mark" certification
  • "ISO / IEC27001: 2005": Grow "JISQ27001 2006" to the staff department
  • Between Benesse Corporation and Marubeni Corporation, and entered into a share transfer agreement and business alliance agreement to sell 40% of our outstanding shares
  • Acquired the "telemarketing business" from com Partners Co., Ltd.
  • Established Sapporo Second Center
  • Established Nagoya Office
  • Established Shinjuku Center
  • Strengthen and expand the back-office business areas
  • Took over the "temporary staffing business," "employment placement projects," "business contracting business" from Parsons Co., Ltd, established Tama office, the Okayama Plant
  • Established Kagoshima Center
  • Obtained ISO9001 (training for external call center, and planning, development and implementation of the corresponding quality survey)
  • Established First Fukuoka Center
  • Changed Telemarketing Japan, Inc. to TMJ, Inc.
  • Established Sapporo Third Center
  • Established Saga Recruitment Center
  • Acquired 100% ownership of BiOs, Inc.
  • Business partnership with Gulliver Offshore Outsourcing and PT Asia Outsourcing Services
  • Established Sapporo Recruitment Laboratory
  • Established Second Fukuoka Center
  • Established Fukuoka Contact Desk
  • Established Gifu Satellite Office
  • Established Jie Sheng Communication Services (Shanghai), Inc.
  • Established TMJP BPO Services, Inc. in Bonifacio Global City, Philippines
  • Established TMJ Job Concierge Center in Kitakyushu
  • Strategic partnership with E-Guardian Inc.
  • Grow "ISO 27001" to BiOs, Inc. and TMJP BPO Services, Inc.
  • Opened up the Manila 2nd Operation Site in Quezon City
  • Established "with your style Fukutsu"
  • Became a wholly owned subsidiary of SECOM CO., LTD. and entered the SECOM Group
  • Established Sapporo Fourth Center

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