Consulting & Analysis
Promote business evolution
through the elimination of
bottle neck and improvement of process
Providing service of the know-how that supports high quality operation of TMJ's call center and back-office according to the individual issue of the client. We assist necessary diagnosis, evaluation, analysis, specialized training and marketing to exert inherent operational potential to the fullest.
Extract current issues and
plan the measures
Competition and benchmark
comparison with other companies
Improve productivity of business
Improvement of customer satisfaction
Answering Quality Diagnosis
Diagnose the problems and improvement points of answering in the call center to report.
Find problems of call center from the view of customers.
Customer Satisfaction Index
Analysis service using JCSI data that enables structuring of customer satisfaction
Business Visualization / Improvement
Simple diagnosis using business visualization method
Improvement service of form design based on the discovery of the factor that disturbs information communication with the customers through the form
Service Effect Research Arrangement "SERA"
Tool that conducts questionnaire to customers soon after answering of call center