Service Effect Research Arrangement "SERA"
Tool to contact the customer for a questionnaire soon after the answering by agent
Automated voice questionnaire is conducted by transferring to our Interactive Voice Response system soon after the call to our call center.
Widely contribute to your marketing activities such as CS survey, VOC collection, customer dynamic state comprehension and customer consciousness questionnaire.
Transfer the customer who gave us the consent to our IVR system to conduct the questionnaire
Various questionnaire（Campaign response / Dynamic
state before contact / Reality of contact by elderly）
- Linkage of CS and answering quality improvement
- Motivation improvement
- Comprehension of the customer reality soon after answering
- Marketing linkage from the call center / Internal information transmission