System tool of TMJ that contributes to the
client business corresponding customer contact
which continues to evolve by practical-base know-how
The customer contact which combines end users and company continues to evolve on a day-to-day basis such as appearance of the communication through internet like mail, chat and SNS, commercial viability of mobile / wireless solution and voice recognition technology and popularization of smartphone. TMJ sets up a specialized division that corresponds to evolving customer contact to study and develop, in addition, installs the result into the site operation to contribute to the client business by practical-base know-how.
improvement of operation
by productivity improvement
Adoption Test System
Adoption test tool that modeling of the structure by data analysis technique and exploiting judgment technique for the screening of the applicants to prevent a short term turnover and comprehend exact potential of human resources.
Shift Optimization Tool
Tool that realizes not only man-hour reduction of shift creator but also the optimization of shift filling rate
Information Sharing Assist Tool
System that conducts knowledge sharing in real time and improves productivity of the entire center by changing the communication is necessary for the operation, from paper basis to online.
Calling Optimization Tool
Tool that optimizes the effect of call by optimizing calling list and calling plan which are the factors to affect outbound business result
Script navigation tool that displays the script and confirmation items according to the selection and answer of the customer
for the Answering
This is the simulation tool to convert the speech to old age deafness pseudo-voice. Contribute to the quality improvement of the answering to elderly.
Tablet tool to streamline the follow-up after training, recorded more than 100 different essential basic menus to the operator.
Interactive Web Assistant (Web knowledge agent) that realizes incoming call reduction and cost optimization
FAQ Construction Service
Assist the installation and improvement of FAQ which heightens the effect to the fullest such as understandability for the customer and self-resolution by materializing the ideal state of Web-FAQ based on the analysis of VOC.
Dedicated application for customer support that realizes "comfortable answering" for the customer not depending on the channel
Voice Analysis Service
Call voice analysis tool using voice recognition technology