Voice Analysis Service

Voice analysis tool using speech recognition technology

Verint Impact360 is a voice analysis tool for speech using voice recognition technology. By visualization and quantification of the telephone voice of tens of thousands units, it clarifies the operational realities and the trends of call center to realize the prioritized improvement activities.
It enables to respond various challenges of the center such as quality improvement, productivity improvement and sales improvement through the analysis of voice of calls gathered in call center.

  • Exclusively for the OS center of TMJ
Setting objectives and aim hypothesis, Word extraction category design, Analyzed speech extraction, Tabulation and analysis(effective), Challenges specific improvements planning, Measures implementation effect verification
Category example:1.Made Categories 2.Resistered words 3.TellMeWhy(Root cause analysis) Analyze the root cause of the call group that was extracted by category.
  • Improvement of
    answering quality

  • Improvement of productivity /
    Reduction of average calling time

  • Expansion of

  • Answering quality improvement of the call center

Inquiry / Consultation
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