Solutions
BUSINESS PROCESSDesign & Consulting
Design the optimal business process for the future business environment and contribute to your continuous business growth.
CX Design
Consulting services to design and rebuild contact points between company and customers.
CX Design
BPO Design
Consulting services to design operational processes with understanding of your business.
BPO Design
Survey and Analysis
Survey and analysis service to support and realize CX design and BPO design.
Work Volume Survey and Analysis Customer Journey Mapping AI Implementation Customer Satisfaction Survey Service Response Quality Diagnosis NPS Installation Support Service Mystery Call
Human Resource Development and Training
We support the business process of companies and support the development of human resources who create new value.
HR Development and Training
Web Design Service
We collaborate with our overseas group companies (offshore development) to create websites with low development costs, where our experienced Japanese staff assure quality with flexible approach.
Web Design Service
CONTACTDesign & Outsourcing
TMJ designs delightful customer experiences with the competitive capability of dialogue and improvement. Perform the operation which provides the value arranged for each customer through contact with high operational quality.
Customer Care
Our customer care service provides the wide range of customer care from the inbound business such as customer support and technical support to outbound service such as follow-up call and notice call.
Customer Care
Sales Support
It is a contributing service to create sales opportunities and to expand sales and profits through interaction with a customer including new customer acquisition, awakening of dormant customer and promotion of use for sales promotion triggered by the contact from customers.
Sales Support
Technical Support
Assist with technical inquiries from customers to solve their issues by providing operation method and performing troubleshooting for hardware, such as home appliances, information terminals and IT equipment as well as responding to inquiries for online game, Internet advertising, and business software.
Technical Support
Offshore Contact Center
Operation in the Philippines with its lower price level enables cost reduction. The English proficiency of people in the Philippines, which is one of the best in Asia also assure our quality and offer a wide range of services through various channels (phone, email, chat, etc.).
Offshore Contact Center
WORKDesign & Outsourcing
Design business processes with the capability of technology and experts. We improve management efficiency and stability by substituting businesses.
AI Text Classification
AI automatically operates classification tasks such as “fraud detection” for SNS postings and e-mails and “valid information detection” from customer feedback and examples that have operated by human resources.
AI Text Classification
RPA Service
Achieve significant efficiency and realize quality improvement by replacing a part of the PC tasks with a robot to automate it (RPA).
RPA Service
Sales Office Support Service
We offer non-core operation services such as quote creation, preparation for visits, primary follow-up of prospective customers, inventory confirmation and quotes request from agencies, as well as support for sending materials.
Sales Office Support Service
Temporary Staff
We enable the optimal human resource supply by utilizing recruitment capabilities, unique know-how, and precise potential diagnosis cultivated in the call center business.We provide high-quality human resources to meet a variety of requirements and expertise, from dispatching to consignment, indefinite employment, and regional employees.
Temporary Staff
Recruitment Agency (RPO)
We support a wide range of recruiting activities for companies, from application reception to interview setting, document sending, and applicant management for new graduates, mid-career employees and part-time workers.
Recruitment Agency (RPO)
Internal Help Desk
Assists stable supporting operations by consolidating inquiries, requests, and applications from employees gathered in the Human Resources, General Affairs, and Information Systems departments.
Internal Help Desk
Document Management Service
We improve the “obscureness” of forms for customers such as application and information, and support workflow optimization.
Document Management Service
Translation Service
Supported by excellent operators speaking English and Chinese as their official languages.Enables low cost and high quality translation service.
Translation Service