TMJ utilizes its expertise in designing business outsourcing, human resources, as well as system implementation to solve various issues and goals for our clients. TMJ thrives to become “Business Design Partner” for our clients, which means we aim to become more than just a BPO vendor.
- Rich experience in serving for companies from many different industries.
- Customized BPO services based on your company’s needs, business model, corporate values, etc.
- Offering overall support for each phase of business outsourcing, minimizing operational stress.
- Designing Customer Support Operation
- Design/build contact channels such as phone, email, SMS, chat, etc.
- Designing Order Management Operation
- Processing documents and product management.
- Processing/issuing quotes and invoices.
- Designing Document Processing Operation
- Scanning and processing documents such as application, customer registration, invoice, etc.
- Updating/adding various data such as customer and product information.
- Designing Human Resource Operation
- Document management regarding employment and arranging interviews
- Arranging business trips and office supplies
- Processing overall HR, general affairs and accounting tasks
Find out key business details and information from appropriate personnel using a template. (Approx. 2 hours)
Hand out questionnaire survey to the members. (Approx. 30 minutes)
Specify the work that needs further investigation based on analysis.
Ask about the current issues regarding work contents and procedures. (Approx. 30 minutes per work)
Submit and present final report including clarified issues and solution proposal.