Chat Support

Real-time text communication to increase contact center productivity and success by having one-to-many correspondences and customer action support.

TMJ provides complete support from chat tool selection, implementation, up to its operations based on your main purpose and application usage.

Features of Chat Support

Chat Function

You can talk to customers through text.

Stamp Function

You can display emojis.

Dialogue History Function

One operator can chat with multiple customers at the same time.

Standard Word Management Function

You can record interactions with customers.

Key Logger Function

The operator can check the document/s being entered by the customer before sending them to the chat. Customers can prepare their documents before sending them.

Benefits of Chat Support

1

Solution list displayed simultaneously with question input, category design linked to the inquiry channel

2

Improve customer satisfaction by improving response and resolution rates

3

Response efficiency improvement by Web FAQ and information page guidance

Utilization Scene of Chat Support

Customer Support to aid in equipment operation and document preparation
Order acceptance window reception for companies offering products and services via the Internet
Information contact points linked to FAQs and manuals

About Us

QUICK LINKS

GET IN TOUCH WITH US

Information

〒 160-0023 7-20-1, Nishi-Shinjuku,
Shinjuku-ku, Tokyo Sumitomo Real Estate
Nishi-Shinjuku Building

+81-3-6758-2000 (Representative)
+81-3-5389-5894 (Sales Inquiry)

Monday - Friday / 9:00 AM - 6:00 PM
Tokyo, Japan (GMT+9)

TMJ is a member of the SECOM Group