Customer Satisfaction Survey Service

Boost Customer Support (CS) by analyzing customer satisfaction surveys and acquiring specific development measures.

TMJ offers a PDCA cycle in which we conduct in-house customer satisfaction surveys based on current interviews and requests, formulate and implement necessary improvement measures, and observe their effects.

Features of Customer Satisfaction Survey Service

Customer Satisfaction Structure

Compare customer satisfaction structure with competitors.

Influence Factors of Customer Satisfaction

By clarifying what kind of impact each item has on satisfaction, it will be possible to reflect on the action plan “What should be strengthened” to improve CS.

Strength and weakness analysis

Compare your assessment relative to industry averages and benchmark companies to identify your strengths and weaknesses.

Matrix analysis

By plotting performance levels and their impact on customer satisfaction, we will identify the items needed to improve satisfaction.

Example of Survey Index

Customer Expectations

Expectation to Company / Brand

Perceptual Quality

Overall Quality Evaluation

Perceptual Value

Expectation to Company / Brand

Customer Satisfaction

Comprehensive Satisfaction level

Recommended Intentions

Recommended ideas to others

Benefits of Customer Satisfaction Survey Service


Achieve continuous customer satisfaction


Understand your company's strengths and weaknesses in comparison with your competitors' benchmarks

Utilization Scene of Customer Satisfaction Survey Service


  • Competitive comparison and understanding of your company’s strengths and weaknesses
  • Improving products and services
  • Repeated customer acquisition



Flow of Customer Satisfaction Survey Service

Analysis Menu Suggestions

Present Hearing (Request / Problem)

Present Hearing (Request / Problem)

Aggregation and Reporting (Data Analysis)

Analysis Result Report

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