NPS Installation Support Service
TMJ offers a one-stop service that matches customer satisfaction, from survey design to questionnaire distribution and analysis using specialized tools, then conducts an evaluation cycle to achieve Customer Experience Value (CX) improvements.
Features of NPS Installation Support Service
- From search design to collection, analysis can be carried out on the cloud, all in one stop.
- Real-time grasp of survey results
- Individual evaluation is also possible by linking with a support representative
Benefits of NPS Installation Support Service
Utilization Scene of NPS Installation Support Service
- We want to continuously measure customer loyalty to move the CX improvement cycle
- We want to understand and improve issues in the support process
Flow of NPS Installation Support Service
Task Hearing
Questionnaire Design
Creating a List / Distribution Settings
Questionnaire Distribution (Response Request)
Aggregation / Analysis / Reporting
Cooperation / Partner Company
This service is jointly provided by TMJ, who has the know-how in managing customers using the cloud tool “NPX Pro” provided by
NTT Com Online Marketing Solutions Co., Ltd.