Net Promoter Score (NPS) installation support from visualization to improvement suggestions and establishment.
TMJ offers a one-stop service that matches customer satisfaction, from survey design to questionnaire distribution and analysis using specialized tools, then conducts an evaluation cycle to achieve Customer Experience Value (CX) improvements.
- From search design to collection, analysis can be carried out on the cloud, all in one stop.
- Real-time grasp of survey results
- Individual evaluation is also possible by linking with a support representative
Utilization Scene of NPS Installation Support Service
- We want to continuously measure customer loyalty to move the CX improvement cycle
- We want to understand and improve issues in the support process
Flow of NPS Installation Support Service
Creating a List / Distribution Settings
Questionnaire Distribution (Response Request)
Aggregation / Analysis / Reporting