Reduce the number of live incoming calls with automated interactive Chatbots.
TMJ offers support services for implementation and operation of Chatbots that respond automatically through text by building scenarios and scripts based on our call center management know-how. This promotes self-resolution, reducing the number of inquiries received.
Reduce the number of calls to the call center
Based on utilization by different evaluation axes such as customer satisfaction and/or FAQ as a response, Chatbot performs tool selection and installation support according to the company’s purpose, and aids in evaluation improvement etc.
Utilization Scene of Chatbot
- Customer Support to help with equipment operation and document preparation
- Order acceptance window for companies offering products and services via the Internet
- Information contact points linked to FAQs and manuals