Chatbot
TMJ offers support services for implementation and operation of Chatbots that respond automatically through text by building scenarios and scripts based on our call center management know-how. This promotes self-resolution, reducing the number of inquiries received.
Features of Chatbot
Reduce the number of calls to the call center
Based on utilization by different evaluation axes such as customer satisfaction and/or FAQ as a response, Chatbot performs tool selection and installation support according to the company’s purpose, and aids in evaluation improvement etc.
Benefits of Chatbot
Utilization Scene of Chatbot
- Customer Support to help with equipment operation and document preparation
- Order acceptance window for companies offering products and services via the Internet
- Information contact points linked to FAQs and manuals