TMJ offers award-winning contact center training curriculums to ensure all of its agents possess necessary skills to maintain high-level customer support that is required in the Japanese market by repeating effective “experience” and “review” processes.

TMJ maintain a world-standard quality services through its in-house training program called, “TMJ University”. All of the employees working at TMJ’s contact center must take and pass TMJ University’s curriculums to ensure all of them possess the necessary skills and knowledge to build its culture and reputation of operating efficient and high-quality contact center.

TMJ’s training curriculums and its process have been praised and awarded by many stakeholders and organizations.

• Increased Utilization of Blended-Learning
  
  • To shorten training period and increase training efficiency, TMJ combines e-learning with group training based on client’s needs and demands.
• Follow-up Learning
  
  • Reviewing and participating in individual trainings and/or 1-on-1 meetings after the training session enhances the understanding of the training curriculums.