Internal Help Desk
Chatbot x Manpower Support significantly reduces the time spent responding to queries.
TMJ's Internal Help Desk Service is a combination of chatbots and automated chats that respond automatically, offering proxy services for internal inquiries at low-costs, thus helping to improve employee satisfaction by concentrating on core operations.
Features of Internal Help Desk
Benefits of Internal Help Desk
Utilization Scene of Internal Help Desk
- Responses to personnel inquiries such as withholding slips and leave applications
- General affairs inquiries such as business trip arrangements and equipment procurement
- IT-related inquiries such as PC failure and network troubles
Flow of Internal Help Desk
Suggestions
- Service introduction / installation work and present condition hearing / quote presentation
Contract
- Application form / Contract signing
Design
- Tool use application
- Hearing requirements
- Creating the QA sheet
Installation Testing
- 【Tool settings】 ・ Initial settings ・ QA registration
- 【Personnel preparation】・ Operator response QA preparation ・ Education
- 【Installation test】 ・Installation confirmation test
Start Operations
- User extraction
- Data observation
- Action interpretation
- Action improvement development