Improve customer satisfaction and reduce costs by combining the FAQ system and call center operation know-how.
TMJ helps with system construction and customers' FAQ (Frequently Asked Questions) with various plans to meet current issues including a cloud-type system, start-up and operations support (analysis and tabulation), and the FAQ operation application.
Utilization Scene of Sales Support
- Customer service operations with frequent service releases and an increase in specific inquiries
- Technical Support services that require multiple conditions and status confirmation to answer an inquiry
- Contact center that relies on the knowledge and skills of the operator