Partner > BPO
TMJ utilizes its 30 years of experience to lead global organizations to successful launch in the Japanese market.
INDUSTRIES
CORE SERVICES
CUSTOMER SUPPORT
Professional customer support and proactive proposals based on VOC
- Enterprise Support
- Retail Support
- Technical Support
- Omni-Channel Contact Center etc.
SALES SUPPORT
Continuous improvements and detailed analysis made to achieve KPIs
- Inside Sales
- Technical Sales
- Pre-sales
- Lead Generation etc.
BACK OFFICE
TMJ's knowledge and experience make our relationship advantageous
- eKYC
- Data Analysis
- Human Resources
- Payroll etc.
CASE STUDIES
FINANCE (Crypto Currency Exchange)
- 24/7
- Multilingual
- Cross-skill / Upskill training
- KCS utilized operation
-
2 Months
First Contact
-
2 Months
Project Launch Begin Initial Set up
-
1.5 Months
Training
-
Operation Launch
EDUCATION
- 7 locations, 1 centralized center
- 1,600+ total workstations
- 80+ LOBs
- Spike management
-
1975
Began as an in-house call center
-
1992
Established as TMJ
-
2018
Joined Secom group
WARRANTY
- 24/7/365
- WFH
- One-stop service
- Multilingual
-
2 months
First Contact
-
1.5 months
Project Launch, Training
-
Operation Launch
ABOUT TMJ
History
Learn about 45+ years of history and experience that TMJ possesses.
Corporate Identity
Take a look at TMJ's mission, vision, and values.
Location
Build your ideal contact center in the Japanese market.
